In accordance with Article 11 of the Act on Specified Commercial Transactions (Mail Order), we hereby disclose the following information:
- Seller's Name (Official Company Name)
Otsutsuki Corporation
Representative or Person in Charge of Business: ZHENG PU
- Location (Registered Company Address)
Address: 3-3-10 Dosho-machi, Chuo-ku, Osaka-shi 541-0045, NIPPO Dosho-machi Bldg. 6F
- Contact Information
Phone number: 070-4104-7689 (Main)
(※We do not accept inquiries by phone. If you have an urgent matter, please contact us via the email address below or the inquiry form on our website.)
メールアドレス：zp332604503@gmail.com
Reception hours: 10:00 AM - 5:00 PM (excluding Saturdays, Sundays, and public holidays)
- Selling Price (Product Price Explanation)
Prices are based on the prices displayed on each product's detail page (displayed price).
*This site is an e-commerce site for customers overseas (Mainland China). Therefore, displayed prices will be in "Chinese Yuan (CNY)" or "Japanese Yen (JPY)," and Japanese domestic consumption tax will be exempted (export exemption).
- Fees other than the product price
Shipping Fee: Varies depending on the delivery area and order amount. Please check the "Shipping Policy" for details.
Customs duties and customs clearance fees (customs duties): In principle, the purchaser (customer) will be responsible for any customs duties or customs clearance fees incurred in China that are associated with personal imports.
- Payment Method and Payment Timing
Payment methods: Alipay, WeChat Pay, and various credit cards (Visa/Mastercard, etc.) via the Airwallex payment system.
Payment timing: Payment is confirmed and processed immediately upon order placement.
- Product Delivery Time (Shipping and Arrival Time)
After your order is confirmed (and payment is completed), we will typically ship from our warehouse in Japan within 2-4 business days.
After shipping, it usually takes about {e.g., 5-10} business days for the package to reach customers in mainland China (this may vary due to customs clearance).
- About Returns, Exchanges, and Cancellations
Cancellations, returns, and exchanges after order completion due to customer reasons are not accepted in principle.
In the event of initial defects, damage, or incorrect delivery of a product, we will accept returns or exchanges if you contact us within 14 days of product arrival. International return shipping costs will be covered by us.
For details, please refer to our "Refund and Return Policy".